Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that personalized items and final sale furniture are non-returnable.
Are your wood products sustainably sourced?
Yes, Namie Home is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you offer fabric swatches for sofas and upholstery?
Absolutely! You can order up to five complimentary fabric swatches through our site to ensure the color and texture perfectly match your home's aesthetic.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on the Namie Home website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger purchases.